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  • Free Shipping All Over Pakistan
  • 24/7 Customer Support
  • Warranty from 6 Months to 12 Months

FAQs

Real answers, written by us. If your question is not here, message us on WhatsApp. A person replies, not a bot.

Is Cash on Delivery available?

Yes. Cash on delivery everywhere in Pakistan, on every product, with no advance payment required.

Can I check the product before I pay?

Yes, and we would rather you did. When the rider arrives, open the box in front of him. Check the device, check the serial number on the warranty card, plug it in if you want. Only pay once you are happy. If anything is wrong, hand it back and pay nothing.

We call this the Open Box Promise. No forms, no phone calls, no small print.

Does it hurt?

Not like waxing and not like threading. On levels 1 to 3 most people feel warmth and nothing more. On levels 6 to 8 it is a small snap, like a thin rubber band against the skin, and it is over in a second.

Start low and work up over a few weeks. Anyone telling you it is completely sensation free is not being straight with you.

How long until I see results?

Most people notice reduced regrowth around week 4, and a clear difference by week 8 to 12.

Week 1 and week 2 usually look like nothing is happening. That is normal and it is simply how the hair growth cycle works. Most people who give up, give up in week 2. Keep going.

Does it work on dark or thick hair?

Yes. IPL targets the pigment in the hair, so dark and coarse hair actually responds best. It does not work on white, grey or very light blonde hair, because there is no pigment for the light to find.

Is it safe for Pakistani skin?

Yes, with the right settings. Most Pakistani skin sits in Fitzpatrick III to V.

  • Fair to light wheatish: start at level 3 to 4
  • Medium wheatish: start at level 2 to 3
  • Deep or dusky: start at level 1 to 2 and go slowly

A printed skin tone guide is inside every box. Always patch test one small area and wait 24 hours before doing a full session. If you have a skin condition, ask your dermatologist first.

Where on the body can I use it?

Yes: arms, legs, underarms, upper lip, chin, bikini line, stomach and back.

Never: around the eyes, on eyebrows or eyelids, over tattoos or moles, or on broken, sunburnt or freshly tanned skin.

Do I shave first, or wax?

Shave. Never wax. IPL needs the hair root sitting inside the follicle to absorb the light. Waxing pulls the root out, so there is nothing left for the light to find.

This is the single most common reason people say IPL did not work for them.

How long does delivery take?

Three to five working days to major cities, and five to seven days elsewhere in Pakistan. Delivery is free on every order. You receive a tracking number by SMS and WhatsApp once your parcel is dispatched.

What is the warranty and how do I claim it?

Every device carries a replacement warranty, and your warranty card has a serial number that we record against your order.

To claim, message us on WhatsApp with your serial number and a short video of the problem. Approved claims are replaced, not repaired.

What is in the box?

The device, protective goggles, a precision razor, post treatment cooling gel, a printed Pakistani skin tone guide, the warranty card with your serial number, and the power adapter.

Nothing to buy again later, and no cartridge refills. The flashes last for years.

Can I return it?

Yes. Unused items in their original packaging can be returned within 30 days. If the device is faulty, the warranty covers replacement.

How do I contact a real person?

WhatsApp is fastest. You can also call us during business hours. We answer questions before you buy just as happily as after.

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